Shipping policy

Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are not shipped or delivered on weekends or public holidays.

If we experience a high volume of orders, processing may be delayed slightly. We will notify you if there are significant delays.

Estimated delivery times:

Delivery times may vary depending on destination, customs processing, and courier delays.

We currently ship to:

If your country is not listed at checkout, please contact us at info@sunluxcollective.com.

Shipping costs are calculated at checkout based on your location and selected delivery method.

We may offer free shipping promotions from time to time, which will be clearly displayed on the website.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Tracking updates may take 24–72 hours to appear.

Shipping delays may occur due to:

Sunlux Collective is not responsible for delays caused by customs or shipping carriers.

Sunlux Collective is not responsible for lost or stolen packages marked as delivered.

If you believe your package is missing, please contact the shipping carrier first, then reach out to us for support.

For any shipping-related questions, contact us at:

info@sunluxcollective.com